FREQUENTLY ASKED QUESTIONS
HOW IT WORKS
How Do I Reserve The Pieces I Love
To reserve items for your event, complete the contact form with your desired pieces. Please include the date and location of your event so that we can finalize our proposal with an accurate delivery fee. We do require a 50% non-refundable retainer to reserve your specific pieces on event day along with a signed rental agreement.
How Far Out Should We Book
We recommend reserving your rental items as soon as you have a venue and date. Our one of a kind inventory has limited quantities of most items. Please note that we book multiple events in a weekend - If there are specific pieces you love, lock them in early! We operate on a first come, first serve basis.
​​
Setup & Styling
This service includes our team unpacking, assembling, and placing your Owassa Design rentals at your desired location.
​
Do You Deliver
Yes, delivery is required. We have a separate fee that covers the delivery and pick up. The fee is determined by distance from our base and will be listed on your custom proposal.
​​
Rental Time Period
When you reserve your rentals with us, you get them for the day of the event. We will coordinate the logistics with your venue or planner prior to the event.
​
Rental Order Minimums
Our starting rental minimum for delivery is $300. Venues outside our normal service area may require the minimum to be increased.
​
Damages & Lost Items
We know that things happen. To give you a general idea, items that are damaged (leading to removal from our collection) are charged 5x the rental cost. We assess and document any damage on site and will do everything we can ourselves to avoid charging further damage or replacement fees.
​
Didn't find what you were looking for
Send us an email hello@owassadesign. We’d be happy to assist you further!
​
​